Outrunning The Bear

I expect most of you have heard the old joke about the campers and their encounter with a bear. However, on the off-chance you haven’t, the gist of it is that two campers cross paths with a bear.  As the angry bear begins charging out of the woods towards them, the first camper starts putting [...]

4 Ways To Anger Customers

A little research today although frankly it falls into the range of that common sense thing we talk about from time to time. The good folks at American Express have published some findings on how social media raises the stakes for customer service. You can read the full release herebut I wanted to focus on [...]

Na Na Na Na

We do food on Friday here on the screed and I’m starting to think we ought to do golf on Mondays since now that it’s golf season I seem to find golf themes to start the week. I’m not sure if any of you watched The Players over the weekend but it contained a fascinating [...]

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