Failing Correctly

Today’s post is about a great example of how you can fail and leave users feeling good about you.  I signed up for a new web service after I read about it on a tech blog. I won’t tell you the name but in short it’s something that syncs all of your contact information together [...]

See Me, Pay Me

MSNBC Digital did something really interesting yesterday and it raised a couple of questions in my mind. On the one hand, they’re making a powerful statement about the accountability possible with digital advertising. On the other hand they might be raising a number of issues for their corporate cousins in other media. But let’s review [...]

It’s Not My Problem

Isn’t finger-pointing annoying?   Especially when it’s coupled with a shrug of the shoulders and a dismissive attitude?  I think it is.  Of course, it’s kind of ironic that in raising the issue I’m actually pointing a finger at it, but too bad (he said, shrugging his shoulders and being dismissive). But it’s a serious issue, [...]

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