Service By Design

I’ve gone on at some length in this space about customer service and those companies that do it badly.  Today, I’d like to write about one that does it well and explain why I feel that way.  It’s nice to applaud rather than boo for a change! I go on a golf trip each year.   [...]

Trust Me

When I go to the supermarket, I use a hand-held device from the store to scan each item as it goes in my bag.  You swipe your shopper card when you first get to the store and a kiosk gives you a little ray-gun-like device which scans the bar code.  For produce you weight it [...]

Temper Temper

I love it when you guys suggest topics, especially at the end of the week when I’m usually kind of topic-ed out. It’s REALLY good when you tie it to Foodie Fun Friday because that kills two birds with one stone – it’s late in the week and it’s on topic!   So my sister-in-law [...]

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